When all else fails, read the manual.
A lack of documentation is the silent killer of the IT world, especially for small and medium businesses. If it exists at all, it’s often shoddy, incomplete, inaccurate, and badly organized. The manual is a dying art in small business IT — service providers preferring to implement ad-hoc solutions, trusting that they’ll remember what they did and why they did it if it ever comes up again in the future. In the long term, this hardly helps the business they are there to support, and this represents the very worst of practices for an IT service provider.
Without detailed information regarding exactly what equipment, software, workflows, and other relevant information about your infrastructure, your systems are at extreme risk in the event of a disaster. Every minute spent searching for a password or a license key or configuration file is time wasted. A reference document is also invaluable in making business decisions, risk assessment, growth planning, and creating a disaster recovery plan. Where do your backups go? How often? Are they encrypted? What is the recovery process in the event of a system failure? When was that server installed? Is it still under warranty? Where is your Email hosted? Are you paying for services you are not using?
Documentation is Key
Good technical documentation has also proven to reduce both the volume and response time of support requests, which means less money spent on support and less downtime.
Our clear concise documentation is maintained and updated regularly. No need to fear our engineers hoarding your information. If your business grows to the point of dedicating a full-time IT support person, we will happily provide full documentation to ensure a smooth transition.
Technical documentation is updated regularly but reviewed every 6-12 months for accuracy and omissions.